Yemisi Izuora
Eko Electricity Distribution Company (EKEDC) has restored its vending services following a seamless migration to a new, state-of-the-art platform.
The migration is designed to enhance operations and significantly elevate customer experience to a new height. Following the brief transition period, the upgraded platform is now live, empowering customers with unparalleled convenience and transparency.
The new platform introduces several key features, which include, Self-Service Portal which now enables customers to access their accounts to view vending history, consumption patterns, and other vital information.
It also enhances complaint tracking which is a streamlined system that allows customers to monitor the status of their complaints easily.
In addition the systrm cones with improved user experience which ensures smoother and efficient service delivery, and meter data/billing management that enhances its meter data management, monitoring and improves our billing system and a streamlined workflow automation which aldo allows the team to focus on delivering a superior customer experience.
The DisCo commended its customers’ patience and understanding during the transition period, which lasted from Friday, October 18, to Monday, October 21, 2024.
It said the temporary downtime was necessary to facilitate the upgrade and ensure the optimal performance of the new platform.
According to the Acting Chief Executive Officer, Mrs. Rekhiat Momoh “The team is excited to unveil this innovative platform, which reflects our commitment to delivering excellent service and meeting the evolving needs of our customers. This upgrade marks a significant milestone in our journey toward transforming our operations and offering more value to our esteemed customers.”