Airlines To Refund Customers Cost Of Travel Tickets On Delayed Flights 

Yemisi Izuora

Airlines in Nigeria would now be compelled to make ticket refunds to customers whenever flight are delayed for two hours.
The action is to stem incessant flight delay and cancellations that has been on the increase now.

Consequently, the government has directed that operators in the country to refund the full cost of travel tickets to passengers after a two-hour delay.

Minister of Aviation, Hadi Sirika, made this known on Thursday at the weekly State House Briefing in Aso Villa, Abuja.

The Minister said that it is the right of aviation passengers to demand for such refunds in such occurrences.

“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.

“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.

The Minister who said his ministry has started sanctioning some airlines who default on consumer rights, however, urged passengers not to be unruly at airports.

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