Yemisi Izuora
Chairman of Benin Electricity Distribution Company, BEDC, Victor Gbolade Osibodu has assured that its customers will further witness an improved services in their dealings with the company.
Osibodu while addressing shareholders at its annual general meeting, AGM, said
“As we commence the New Year, we project better performance as we strive to ensure that we improve further on customer experience.
To our shareholders, we promise to create a world class institution by being the leading electricity distribution provider enabling sustainable economic and technological growth in Africa and adding value to all stakeholders”.
The chairman commended management and staff of BEDC for their tireless effort in turning around the company in spite of the initial take off and transitional challenges, noting that the result of all this is manifested in the improvements in the operational performance over the last three years.
He added that most noteworthy also was the fact that the performance of the team resulted in various awards on safety and cash management.
Osibodu also lauded the inputs of the Technical /Commercial and the Finance/Risk/Audit Board committees in ensuring effective guidance and policy direction of the management process.
Since inception, BEDC had resolved over 60,000 complaints through the customer complaints unit, using centralized Call Centre and complaints tracking software; and has also resolved the backlog of metering requests at takeover, having installed over 120,500 meters.
On network improvement, and upgrade, the company has added new injection substations to provide relief to overloaded network and provided various distribution transformers; constructed dedicated distribution lines for commercial and industrial customers, including replacement of failed power transformers.
In addition, customers can now make payments for their electricity consumption in any bank location across the country as well as through selected ATMs, online internet payment platforms and through selected ATMs and Agents using Point of Sale (POS) terminals.