Yemisi Izuora
The Central Securities Clearing System Plc (CSCS), Nigeria’s capital market infrastructure, is joining the world in celebrating Customer Service Week 2025, themed “Mission: Possible.” The theme underscores the importance of resilience, innovation, and unwavering commitment to customer satisfaction, values that are deeply embedded in CSCS’s operations.
This year’s celebration reflects CSCS’s continuous strides in delivering exceptional service by leveraging technology and innovation to transform the Nigerian capital market. From record-breaking transactions to pioneering digital solutions, CSCS has consistently redefined efficiency, accessibility, and trust in the market.
In 2025, CSCS has further enhanced its digital processes with key innovations, including RegConnect Version 2, an upgraded registrar platform featuring advanced tools for real-time data validation, omnichannel transaction capabilities, and seamless API integration. The organization also launched the Custodian Portal, a secure, user-centric platform that simplifies portfolio and trade management, document tracking, and share transfers for custodians.
In partnership with MTN Nigeria, CSCS introduced the *7270# USSD Code Service, designed to democratize access to investment services by enabling investors to check balances, stock positions, and Direct Cash Settlement (DCS) status directly from their mobile phones, without the need for internet access.
Speaking on the significance of the week, Haruna Jalo-Waziri, MD/CEO of CSCS PLC stated “It’s with a heart full of gratitude that I write to thank you for being who you are: our most valuable stakeholder. Our impressive achievements are only made possible by your unflinching faith in our audacious mission to revolutionize the Nigerian capital market.”
Mr Jalo-Waziri further added, “As we celebrate our esteemed customers, I like to also appreciate my colleagues, whose empathy and dedication to go the extra mile continue to make real positive changes in serving our customers and the market at large. As always, I want you to know that your resilience and tenacity towards delivering exceptional service is well appreciated, and you truly deserve all the celebration.”
Customer Service Week provides CSCS an opportunity to reaffirm its customer-first philosophy and recognize the tireless efforts of its employees, whose commitment ensures seamless clearing, settlement, and market access for millions of investors across Nigeria and beyond.
As the Nigerian capital market prepares for its transition to the T+2 settlement cycle in November 2025, CSCS remains steadfast in its mission to deliver world-class services, foster investor confidence, and drive innovation that makes the impossible, possible.