Dear Customer,
Over the last few days we have all been inundated with what is happening around the world
with COVID-19. Although Africa was one of the last regions to be hit, there is still a lot we don’t
know and the uncertainty weighs in on all of us. Our hearts go out to everyone who has been
impacted by the virus either directly or indirectly.
At this point, we know that our $rst priority must be you and your family’s health and well-
being, and we hope you stay safe and healthy. At the same time, our hearts go out to those at
the front line: medical sta& and caregivers who put themselves at risk to do all it takes to serve
others.
In much the same way, we at Airtel too provide an essential service – keeping our customers
and the country connected. Therefore, we are doing everything we can to keep our employees
and partners safe. This is so that they can work towards keeping you, your businesses and
families connected. We know there is a great responsibility on us as connectivity providers, to
do what it takes to make sure everything works at this time of stress.
Towards that end, I wish to share some of the steps we are taking and what these mean for
you.
1) PRODUCTS – As work from home becomes commonplace, staying in touch and businesses
shouldn’t come to a standstill. The Airtel 4G Mi$ and Routers connect up to 32 devices,
connecting people to their clients, associates, friends and loved ones.
2) BUNDLES – To ease the pain of quarantine, we’ve introduced attractive data bundles on
video calls, so you can conduct meetings and conferences remotely. Also double the data every
time you top-up a 4G connection.
3) AIRTEL TV – While you are at home you can entertain yourself with the Airtel TV App. It
brings a world of entertainment straight to your phone and is free for all Airtel users with no
subscription fees.
4) MY AIRTEL APP – Now, you no longer have to step out to recharge or top-up your phone.
You can do so remotely and at your convenience using the self-care app (My Airtel) or any bank
app.
We will continue to assess the situation and take appropriate action so that you have no
disruptions and can stay connected with your loved ones.