Yemisi Izuora
The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Engr. Saleh Dunoma has inaugurated a committee to review the Authority’s SERVICOM integrated charter.
This review is in line with the determination of the Aviation Minister, Osita Chidoka to improve upon service delivery through the recently launched Aviation Commits Initiative aimed at repackaging, rebranding and redirecting the Aviation Industry in Nigeria towards enhanced service delivery and customer satisfaction.
In his address Engr. Dunoma who was represented by the Director of Maintenance and Engineering, Mr. Femi Ogunode stressed the Minister’s consistency in promoting customer service in the aviation sector.
He pointed out that the Minister in his bid to ensure quality service delivery has launched the Aviation Portal Service and Aviation Helpline, a single platform where passengers can access real time information about airline operations and services at the Nigerian airports.
Engr. Dunoma explained that the review of the FAAN SERVICOM Charter is intended “to display the promises upon which customers can expect quality service delivery; demand their rights to good service; have recourse when service delivery fails and actively be involved in the service delivery programme”.
Mrs. Ebele Okoye, the General Manager SERVICOM, who is the head of the committee, reiterated the task of the committee which is to provide the frame work of service delivery for customers, their rights and obligations and urged the committee to be committed in this task.