Yemisi Izuora
FBNInsurance said it committed to outstanding customer service through the firm’s sponsorship of the Customer Amazement Revolution Masterclass with Customer Service expert, Shep Hykens and economist, Prof Benjamin Akande.
Hyken, the lead facilitator, emphasised the need for every business to realise that customers no longer compare apples with apples, but rather they compare the quality of service received from the business to the best they have enjoyed elsewhere even if the industries was different.
He proposed the out-convenience model for winning customer’s trust.
Akande charged business leaders to commit to building a vibrant generation of youth leaders who will affect the economic space going forward.
FBNInsurance Managing Director Val Ojumah, commended the organisers and other sponsors of the conference for their support.
He reiterated his firm’s commitment to better customer service as a pre-requisite to continuous customer satisfaction via multiple touch points.
The Masterclass, which was put together by The Workplace had various professionals from the financial services, health sector, among others in attendance.