Yemisi Izuora
In line with its commitment to provide exceptional customer service experience to its customers,the Ikeja Electric, has launched in-branch payment terminals in 20 branches of the United Bank for Africa (UBA) across its network.
The terminals will provide a secure and convenient payment option for its esteemed customers resident within these locations
Speaking on the launch, Head of Corporate Communications, Ikeja Electric, Felix Ofulue explained that the importance of this partnership with UBA cannot be emphasized as it affords Ikeja Electric, the opportunity to bring efficient service delivery closer to the customers.
“We are confident that the addition of these payment terminals will help us to do an even better job of meeting the needs of our customers, in making payment of bills a lot easier and more convenient, while also improving their overall experience”, he said.
In his words: “We are committed to providing our customers with the greatest level of customer service and introducing these secure and convenient payment terminals is yet another aspect of our service offerings”.
Ofulue appealed to Customers to take advantage of the proximity of these payment terminals to them and avoid making payments to any staff of Ikeja Electric, noting that the company’s Linesmen, Engineers and Technicians are not commissioned to receive cash payments of any kind.
The terminals are located in UBA branches in Akowonjo, Abule Egba, Ijaiye Ogba, Akute, Allen Avenue, Ogudu, Ikeja GRA, Ojodu, Ikotun and Ketu. While others can also be found in Ikorodu, Okota, Bank Anthony (Ikeja), Simbiat Abiola Way (Ikeja), New Oko-Oba, Iju, Dopemu, Iyana Ipaja (NYSC), Oba Akran and Oregun branches.
In the last two years, Ikeja Electric has successfully expanded its payment options to offer all customers security, greater convenience and choice, and more efficiency. The channels include the scratch card vouchers, Pawakad, Baxibox and multiple online payment channels.