MTN Nigeria Denies Imminent Services Disruption 

We may not guarantee regular services over rising insecurity in Nigeria,  says MTN | Tribune Online

Yemisi Izuora

MTN Nigeria has said there is no imminent service disruption in certain locations in the country.

The telco was responding to reports that security challenges may likely affect its services.

Karl Toriola, CEO of MTN Nigeria, on Wednesday, June 16, in a statement stated, “Maintaining network stability as well as high levels of customer service remains a key priority for us.

“In line with MTN Nigeria’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner; whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk; enabling them to plan appropriately and also put in place business continuity measures.

“The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary.

“Small, medium, and large enterprises are key to driving economic growth in Nigeria and also with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions.

“We recognise and understand the importance of service availability; and strive to deliver a seamless and uninterrupted high-quality network experience; so that they are able to meet their customer’s needs.”

Toriola explained that MTN remains committed to supporting the sustainable growth and development of the country.

“We are dedicated to delivering the highest levels of service possible; and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions; and will continue to update them on relevant developments,” Toriola added.

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