The Nigerian Electricity Regulatory Commission (NERC) has directed Distribution Companies (DisCos) to ensure electricity customers are metered within 10 days after payment and warned that failure to do so contravenes its regulation.
This is was disclosed in a virtual town hall meeting which centered on metering organized by the Commission with DisCos, representatives of Meter Asset Providers (MAPs) on 21st September.
During the virtual engagement, the Commission reiterated its position on ensuring efficient metering scheme for the generality of electricity consumers in Nigeria.
NERC’s Commissioner, Mr. Nathan Shatti at the forum, declared that, “Customers must be metered within 10 days of payment. Failure to do so negates regulations”.
Shatti said “customers must ask the DisCos for the availability of the meters before making payment”.
He also noted that “If your meter is spoilt, it needs to be replaced”, while responding customers complaints.
Shatti, urged DisCos to take responsibility for customer’s meter maintenance, insisting that the quality of meter produced locally are of same quality as those imported into the country.
To this end, Shatti said to electricity customers “If your meter is faulty its need to be replaced, that is the reason why we are focusing on mass metering”.
He added that “for all customers who have made payment for meter and have not received it should be compensated by DisCos and MAPs.
Shatti noted that the “Commission is working on ways to monitor the quality of service, number of interruptions and so much more. Stating that the process will take a bit but it will be done”.
NERC further urged Ikeja Electric to resolve all pending customer service management.
“We will ensure we implement all policies that will move the power industry forward, urging Discos to be more effective in customer service management”, he said.
During the session, representative of Ikeja Electric assured that at the end of the meeting all complaints will be extracted from NERC and resolve them accordingly.