Yemisi Izuora
Sanlam General Insurance, a subsidiary of Sanlam Life Insurance and member of the Sanlam Pan African group is winning the heart of motorists with the quickest accident claim settlement which is unique in the insurance industry.
The firm has made history in the Nigerian Insurance Industry by settling the fastest claim, which was done in less than one hour, using its game changer, Code of Confidence *1056#, USSD enabled device.
According to the underwriting firm, with the USSD Code, motor insurance policyholders can get claims paid within three hours that an incident occurred.
The Managing Director Sanlam General Insurance Limited, Bode Opadokun, said that depending on extent of the damage, if it is less than N200,000, the claim can be settled within three hours.
He said the Code of Confidence is used to initiate a motor insurance claim notification on real time online basis. It allows the insurer to have immediate assessment of the scene of an accident and the extent of damage.
The Code allows customers access speedy resolution of insurance claims in cases of road emergencies, adding that the cutting-edge solution is the first of its kind in Nigeria and it is a way of providing a seamless and customer-centric solutions to a number of challenges customers encounter while seeking report claims in case of any eventuality.
With this new feature, he noted that the firm aims to enhance the claims experience for its valued customers by eliminating needless paperwork and unnecessary delays.
“Customers can use the simple and user-friendly *1056# USSD code on their mobile phones to initiate instant third-party claims. The process is quick and hassle-free, ensuring that customers receive prompt assistance and support during unexpected events and accidents involving third parties.
“With this technology, you can see that gone are the days of unnecessary delays of claims, as the code runs on any mobile phones. You’re just a dial away, get insurance claims settlement for third-party damage by dialing *1056# today,” Opadokun posited.
Sanlam Nigeria is a member of the Sanlam Pan Africa (SPA), a truly pan-African brand with a rich history and heritage founded in 1918 as a life insurance company. Headquartered in South Africa, the brand has grown to become Africa’s largest non-banking financial services group, with a strong presence in 33 countries on the African continent including Nigeria, and a niche presence in India, Malaysia, the United Kingdom and Australia. Indeed, Sanlam operates in 8 out of the 10 largest economies in Africa, with over 154,000 employees globally, delivering superior value to customers, shareholders and the broader society.