The Stanbic IBTC Pension Managers is taking a new innovative path to deliver quality customer experience as the pension industry enters a more competitive stage.
Speaking at the 2021 Stanbic IBTC Pension Managers Virtual Employers Forum, its Chief Executive Officer, CEO, Mr. Olumide Oyetan, noted in particular that critical emerging trends including the transfer window among others poses challenge to operators as everyone is expected to look inward and be more proactively creative to retain confidence of customers.
Oyetan, though identified the transfer window as a positive development for the pension industry which in the long run will offer much stability and sustainability to our industry, nonetheless, it comes with some expectations especially with issues around innovation and customer satisfaction.
He challenged the forum to share ideas that will give fresh perspectives on how the company will can make the most of its new normal and boost contributor confidence in the Nigerian pension industry and the larger financial services industry.
The CEO, further charged the session to come up with renewed insights and vigor that will help employees and clients to retire well, while sharing insights and thoughts on how both partners can improve on the development of the industry.
He commended contributors and staff members effort and confidence which has made the firm to deliver value and also retaining the position as the largest Pension Funds Administration, PFA, in Nigeria today, both in volume of Retirement Savings Accounts and value of Assets Under Management.
“You will agree with me that these are both exciting and challenging times. The Nigerian Pension Industry is changing rapidly, and while some of us might be averse to the changes, they are necessary if we must grow as an industry. ”
Oyetan, assured that the company will not take the confidence reposed in it for granted, adding that as an institution with over 155 years of proven track record in Africa, Stanbic IBTC Pension Managers will remain committed to enabling dreams, expertly managing contributors’ funds and partnering with clients to develop the industry and economy.
Speaking on the theme, “Pension Administration in the New Normal” Oyetan, said the virtual gathering in itself is an example of the new ways of operating in our new normal.
“We have put together a deliberate agenda that will allow us to have robust discussions around our new normal. Discussions such as the mental and physical health of our employees have become paramount for any organization and we must be equipped to support our employees.
“Discussions on new and efficient ways of serving our customers in these times are also important to give our customers the confidence that our focus at Stanbic IBTC remains helping them to retire well.” he said.
The CEO, commended contributors, staff members and media partners stressing that despite the pandemic and other recent unsettling events, they have remained committed to delivering value in their spheres of influence, while also partnering with the firm to add value to pension contributors across the country.
“We are immensely grateful to you for your continuous support of the Contributory Pension Scheme. Some of you are not just partners but also our clients, who have entrusted us with supporting their retirement journey. We do not take the trust, support, and consistency through the years for granted” he added.