UBA’s Upgraded Mobile App Displays New Features

Yemisi Izuora

United Bank for Africa (UBA) Plc, has upgraded its mobile banking application with exciting and interactive features to aid customer in their banking experience.

The App will also allow customers to perform unlimited transactions with simple taps on their mobile phones over several channels.

The up graded App according to the bank, will enable Micro Small and Medium enterprises managed by owners to make payment to several employee through a single transaction.

The innovative bank which was the first to launch its chat bot Leo on the continent, said it is committed to delivering superior and innovative banking solutions to its customers across Africa. Group Head, Digital Banking, Sampson Aneke, who made a presentation about the new features of the upgraded mobile App, said UBA as a listening institution, aims to provide the best value possible for its customers through a more interactive, user friendly interface that makes available a myriad of opportunities from the comfort of customers’ homes.

He said that the new mobile app will now prompt users to use their device enabled biometrics, adding that the menu has been reduced and divided into sub-menus to enable users view Transaction History, Net worth, Trends amongst others at a glance.

“With the new interface, the user can now see all the transfer options including the saved beneficiary option at a glance and can even order food for delivery via the app,” he said.

Customers who subscribe to the lifestyle offering on the App will enjoy access to the free online medical doctor, a great response to the new norm created by Covid-19 pandemic.

Other features of the App, as highlighted by Aneke, include the live chat option, where users can communicate on the go with dedicated staff trained to assist with any enquires and challenges; biller validation; as well as group transfer – a new menu where users can create groups, save members and transfer funds to up to 100 members on the group.

This Group Beneficiary transfer feature which does a single lumpsum debit and multiple credits to beneficiaries irrespective of banks where their accounts are domiciled, makes the upgraded UBA app, the first app in Africa to be able to pay salaries, thus addressing a major need in the MSME space.

“Another exciting feature that we have already started receiving rave feedback from our customers for, is the one that enables users make Loan Requests via Click Credit, for salary account holders) or Quick loans which is available to both savings and current account holders.

Our customers have already started to enjoy these services, and I can tell you that they are very pleased with these new offerings,” Aneke said.

UBA’s Group Head of Retail Banking, Mr. Jude Anele, also said that qualified customers have begun to enjoy the service of click credit or quick loan.

He said that the loan provides immediate access to funds once eligibility is confirmed in less than a meeting  Anele while emphasising the critical role that credit plays in any developing and developed society, said that it is part of the customers’ financial power where they can be assisted to get the things they need when they need them without hassles especially in this period of COVID-19. He said that going forward online banking will be the new norm.