Union Bank Nigeria Limited has said it is taking legitimate steps to resolve the issues leading to closure of its branch in Lokoja, by the Kogi State Internal Revenue Service.
The bank has also appealed to its customers to make use of its digital platform to transact businesses in the meantime.
It said it will resolve the impasse through the appropriate channels to ensure fair and proper assessment, and subsequently, prompt resolution of the situation and reduce the inconvenience to customers.
According to the statement, “As an institution with a proven track record of responsible corporate citizenship, it takes civic obligations seriously. For the benefit of our customers, the press, and members of the general public, we wish to state the following, with regard to the above-mentioned incident.
“Occasionally, as in this case, we may disagree with state entities over the objectivity of tax assessments carried out relating to our business. These are typically resolved through rigorous professional reviews and audits, and sometimes through legal channels.”
The bank added that, “We are therefore disappointed that in this instance, the Kogi State Internal Revenue Service has chosen to escalate the issue rather than work through a professional review process to seek a prudent resolution.
“We are directing our response through the appropriate channels as our objective is to ensure fair and proper assessment, and subsequently, prompt resolution of the situation to reduce the inconvenience to our customers.”
The bank then urged customers impacted by the closure to choose convenient digital channels – UnionOnline, UnionMobile and *826# – which are available 24/7 for their banking needs.