By Yemisi Izuora
The Federal Airports Authority of (FAAN) has promised to reposition the airports across the country to enhance service delivery and make them competitive.
According to the general manager, customer services, Mrs. Ebele Okoye, the agency plans to improve the standard of service delivery to passengers adding that inadequate passengers’ service delivery was responsible for the low rating of three of the country’s international airports in 2014.
The airports include Murtala Muhammed International Airport, Lagos Nnamdi Azikiwe International Airport Abuja and the Port Harcourt International Airport.
She said the agency had made a commitment to raise the bar in customer service across all the country’s airports under FAAN control.
“The low rating of Nigeria airports last year was basically borne out of inadequate customer service delivery and not infrastructure. We have the fastest development plan for airports growth among African countries,” she said.
she expressed optimism that with the current level of service delivery, Nigerian airports would rank among the best in 2015.