The management of Ikeja Electric has notified some of its customers about plans to slightly adjustment its tariff.
The plan is coming as the Distribution Company, Disco says that except government addresses energy pricing structure currently in operation it will be difficult for operators to make capital investments that will fully turn around the sector and secure their investments.
Speaking at the inauguration of its refurbished facility at Ikeja, chief executive officer of the company, Mr. Anthony Youdeowei said that as a customer centric corporate organization, the firm has consistently pushed boundaries in the energy sector to deliver improved services that meet the yearnings of customers.
Youdeowei said that the purposeful convergence to unveil the ultra-modern Ikeja GRA PTC Undertaking Office further lends credence to the firms commitment towards providing exceptional services to customers.
He however notified residents of Ikeja GRA that while the firm is working towards ensuring a 24 hour supply and because it will be a premium service, the package will attract a slightly different tariff which will be in line with the regulations of Nigeria Electricity Regulatory Commission, NERC.
He said the management is currently engaging with the residents to ensure that we bring this to fruition.
“I recall that in 2016, we promised to residents of Ikeja GRA that we will explore ways to improving the quality of supply, service and infrastructure to this community and today, I am delighted to announce to you that promise of providing dedicated and premium power to GRA is materializing.
As I speak with you, the quality of supply and service has improved tremendously as envisaged. Residents of GRA now enjoy over 18 hours of supply on a daily basis. Beyond that, we have also achieved 95 percent metering deployment both on the Distribution transformers as well as for individual customers. Hopefully, in a very short while, we should be able to close the gap.
In addition, we have created a dedicated team for prompt fault clearing and maintenance of Distribution Transformers, thereby reducing downtime and achieving optimization of our installations. This has also helped us sustain the efficiency required to boost service delivery in this community”, the CEO said.
The commissioning of the ultra-modern facility, which was demolished and reconstructed, he said is a noteworthy development and is in line with the management’s commitment to redefine customer experience, and is a representation of the new phase of Ikeja Electric which will be replicated across all the service points in its network. “The attendant benefits of this upgrade is that we are much more responsive and closer to our customers”, he added.
Continuing, Youdeowei said, “The upgraded PTC undertaking offers customers a highly effective Point-of-Sales self-service, prompt attendance to queries of customers with the fully automated Electronic Queue Management System (EQMS) with the well-trained Executives Sales Representative to attend to clients. Customers in this vicinity will no doubt feel the positive impact of this state-of-the art office which has come to complement our efforts to boost power supply in Ikeja GRA.
As you are aware, we recently increased the momentum in the deployment of meters across our network and I am quite optimistic that this exercise will further bridge the metering gap and inadvertently reduce the incidence of estimated billing.
Let me also use this medium to debunk some of the misinformation in the public space that we sell meters for N100,000. Please note that meters from Ikeja Electric are free and you do not have to pay for them. Based on business considerations, our strategy to metering is based on feeders and once it is the turn of your feeder, all customers on that feeder will be metered at no cost. I solicit the assistance of our friends from the media to help us cascade this news to the public and provide the clarity.
To scale up supply across our network, we have several ongoing projects aimed at ensuring our customers get adequate energy supply as required. To achieve this, we will commissioning Mushin 1x15MVA Injection Substation and the New Oworo 15 MVA Injection Sub-Station by the end of October 2018″.
In similar vein, the company is going to replace 2 obsolete high voltage switchgears at Agege Injection Substation in the 1st week of November 2018, and will also flagged off the construction work on Transformer Repair Workshop for immediate repairs of failed distribution transformers, he disclosed adding it has set up a Preventive Maintenance Team to prevent failure of equipment and guarantee stable power supply.
“This series of projects and upgrading of facilities will translate to improved services across our six (6) business Units – Oshodi, Somolu, Abule-Egba, Ikorodu, Ikeja and Akowonjo. This is in line with our commitment toward enriching the lives by means of our quality service that guarantees customer’s satisfaction. We will not stop aiming for the best, so are poised to extend this upgrading to other facilities in our Undertakings.
In his remarks, the Group Managing Director, GMD, of Sahara group, Kola Adesina, warned of consequences of maintaining present tariff structure.
Adesina therefore appealed to government to come up with appropriate pricing structure that will guarantee return on investment and improve on service delivery.
According to him, the cost of power production presently is in the region of N10 and present tariff regime allows service providers to sell power at N6, which he said is not sustainable anymore.